Season tickets holders can now access their online account via:
Your account will show all of the season tickets purchased on your original booking form, so if you purchased 3 adult tickets or a family ticket, they will all be shown under the same account.
Your account name is the email address given by the lead person at the point of purchase.
Unless you have changed it, by default the password for your account is blaze2017
If you don’t know your password, or what email address is associated with your account, please contact the Skydome Box office on 02476 630693 or you can email firstname.lastname@example.org
When you log in to your account, it will show all of your season ticket details, including seat/s and you’ll see an option to change your password if you wish.
The main body of the screen shows all the Blaze home games for the season, along with your ticket status for each game.
Games that show as ‘SEASON TICKET SOLD’ are included in your season ticket(s) and you can use your season ticket card(s) to gain access to the game.
If you have purchased either of the season ticket bolt-on packages, these games will also show as ‘SEASON TICKET SOLD’ (if you have only recently purchased the bolt-on, please allow a few days for this to be added to the system).
Any games that are not currently included in your season ticket package will show as ‘SEASON TICKET RESERVED’.
If you would like to come to the Cardiff Devils Challenge Cup game on Sunday 22nd September vs. Cardiff Devils (5.30pm) you should use bolt-on package 1 to have the game added to your season ticket(s) for the best price.
If you, or your party of season ticket holders will be attending that game, plus our three pre-season fixtures, you should use bolt-on package 2.
If you are not coming to all three pre-season games, when the tickets are on sale, you can purchase your season ticket seat(s) for individual games by simply clicking the ‘BUY’ button next to the game that you would like to come to. This button will only appear when tickets are on general sale for that game.
This is also how you will be able to buy your season ticket seat(s) for any future knock-out Challenge Cup or Playoff games.
If you purchase your season ticket seat(s) through your online account, these games will automatically be added to your season ticket card(s).
Please note that if purchasing additional games through your account, you must buy ALL the tickets in your group.
If you have 3 adults under your account and you only want to purchase tickets for 2 of them, you will need to contact the Arena Box Office (02476 630693) to make your booking and normal e-tickets will be sent to you.
Your season ticket card(s) will not work for games purchased through the Box Office - you will need to use the e-ticket(s) sent to you.
If you do not want to purchase reserved season ticket seats through your online account, you can feel free to use the Arena Box Office. If you do this, you will be sent e-tickets, and your season ticket account will show ‘RELEASED’ for that game as the seats have been released from your season ticket card.
As a reminder, if your seats for any reserved game are not purchased at least 90 minutes before face-off, they will automatically be released for general sale and you will not be able to purchase them through your account after this time.
If there are any games for which your seats are reserved but where you will not be attending the game, it’d be really helpful for us if you can click the ‘RELEASE SEATS’ button and your tickets will be released back to general sale.
If you notice any incorrect information on your account, or if you have any questions about using the system, please send an email to email@example.com or call us on 02477 719919 (Monday to Friday 9.30am-4.30pm) and we will get your information updated.
If you have any problems purchasing tickets through your account or if you wish to speak to the Box Office team, please call 02476 630693.
Thanks again for being a Coventry Blaze season ticket holder and we hope that you will find the account functionality useful during the season.